Retainer services for ongoing brand & product evolution

Your brand and digital product are never really 'done'. Priorities shift, user needs evolve, and the small improvements you keep postponing start to stack up.

Our retainer gives you consistent senior design support, so you can keep moving with clarity, protect the quality of what you have built, and make progress without starting from scratch every time. We are the design unicorn you've been looking for.

Ongoing design support that keeps you moving

Retainers are for organisations who want momentum without chaos. Instead of waiting for the next big project, you get a steady rhythm of improvement across brand, website, and product.

You secure time with a senior partner who understands your context, challenges assumptions when needed, and helps you make confident decisions quickly.

Starting from

£999

ExVAT

Continuity & context

You get a designer who already knows your organisation, your audience, and your constraints. Less re-briefing, faster progress, better outcomes.

A safe pair of hands

You get a reliable way to tackle the backlog, respond to change, and keep quality high, without the stop-start energy of one-off projects.

Tell us about you.

We just need a few details about you and we'll be in touch, very soon.

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Our retainer options

Our retainer is simple: you get the full range of our creative consultation and design services. How that looks for your organisation will be unique to you. You just have to decide how much time you'd like to secure within our agency.

Luminous
Content Creator*
For micro SME's with drive.
£999/mo
exVAT
You need a maximum of 10 hours per month, secured in our studio
You're looking for a brand asset creator across print, web and social media. You'll do the prioritising, we'll do the creating and 'content stuffing'. During that time, amends are limitless
You'll have access to your client area in our CRM system
Luminous
UX/UI Design
Partner*
For SME's and agencies in growth.
£2,499/mo
exVAT
Your strategic partner for UX/UI design for web & SaaS for up to 20 hours per month
You're looking for an agency to partner with to look after your UX/UI design requirements. We'll be working together for your organisation or clients. We'll be client-facing for you. This will be an ongoing collaboration to prevent stagnation and increase usability.
You'll have access to our slack environment
Luminous Fractional
ECD*
For enterprises on a mission.
£3,999/mo
exVAT
You need a Creative Director to head up your creative services for a maximum of 30 hours per month
You're looking for a Fractional Executive Creative Director to head up and elevate your team, to provide creative leadership and develop relationships with your clients on your behalf. We'll take an active role in strategy, staff development, and thinking for your organisation
You need us to monitor your comms channels to integrate into your team
*Requires an initial commitment of three months, with a rolling 90-day notice period after month three. While engaged, it is possible to move between tiers on a 30-day notice period, in either direction.

How it works

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01

Start with priorities, not tasks

We align on what matters most right now, what 'good' looks like, and what constraints we are working within. Then we shape a realistic plan for the next few weeks.

02

Work in a steady, visible rhythm

You get a clear flow of work moving through discovery, design, and refinement, with regular check-ins so decisions do not stall.

03

Keep the system coherent

We protect consistency across your brand and digital touchpoints, so improvements do not create new fragmentation.

04

Respond to change without derailing

When priorities shift, we adapt. You get support that can flex to urgent needs while still protecting long-term direction.

04

Review, learn, and build momentum

We regularly review what is working, what is not, and what to do next, so the retainer stays valuable and outcomes-led.

We're your creative team

If you want a senior design partner in your corner, and a calmer way to keep your brand and product moving forward, a retainer is for you.

Our 'why' & promise to you

Retainers exist because good work is rarely a single moment. The best brands and products are shaped through steady improvement, honest feedback, and decisions made with context.

This is for organisations that want a trusted partner who stays close enough to spot problems early, and experienced enough to help you act on them.

We will stay close to your goals

We will keep the work anchored to outcomes, not just a list of requests, so your time is spent where it

We will bring continuity, not churn

We will build on what you already have, protect consistency, and reduce the re-briefing and re-learning that slows teams down.

We will help you make decisions faster

We will give you clear options, recommendations, and rationale, so you can move forward without second-guessing.

We will keep raising the bar

We will look for the improvements that make your brand and product feel clearer, more confident, and more usable over time.

This is a testimonial. it can be long or short and it can go over multiple lines

Joe Blogs - CEO

Our full list of Services

Consultancy
& Research

  • Competitor research
  • Customer journey mapping
  • Digital/web strategy
  • Usability testing
  • User research
  • User personas

UI/UX Design

  • UI & UX design system
  • Information architecture
  • Wireframing & prototyping
  • User flows & stories
  • Conversion rate optimisation
  • Accessibility
  • Mobile first design

Brand & Design

  • Creative direction
  • Brand assets creation
  • Brand identity system
  • Tone of voice
  • Brand purpose services
  • Brand values
  • Print design services
  • Design retainers
  • Video & motion graphics
  • Corporate presentations
  • Social asset creation

You're probably here because you have a project which you need our help with.

Get in touch and let's have a chat about it. We're always here & we can't wait to connect with you.