Usability testing for websites and digital products
You know your website too well to see it the way a first-time visitor does. Usability testing puts real people in front of it with real tasks, so you can watch where they hesitate, misread or give up.
Watch people use what you've built
Testing replaces opinion with evidence. Instead of debating a menu label in a meeting, you see whether people can find what they came for. Nielsen Norman Group's long-standing guidance is that around five participants per round uncovers most of the problems in a design.
We test websites, SaaS products and prototypes, before launch or after. A prototype is the cheapest place to find a problem, because nothing has been built yet.
Tasks drawn from your goals
Participants try the things your organisation depends on, such as booking, donating, signing up or finding a service.
A ranked list of fixes
Findings are ordered by severity and effort, with the evidence behind each one.
How it works
Agree the questions
We decide together what you need to know and which decision the answers will inform.
Choose the methods
Interviews, testing, audits or analytics, picked to fit the question and your budget.
Gather the evidence
We talk to your audience and review what you have, with you involved throughout as the subject matter expert.
Find the patterns
Findings are grouped with the evidence behind each one, so nothing rests on opinion.
Act on it
You get recommendations ranked by effort and return, in a form your team can act on straight away.
Not sure where to start?
Our UX audit reviews your site over ten working days and ends with a call and a ranked list of fixes, for £1,950.
Our 'why' & promise to you
What feels obvious to your team can stop a visitor in their tracks. Watching real people is the fastest way to find out where.
This work exists to give you evidence you can act on, so the decisions that follow rest on what your audience actually needs.
You’ll get answers before opinions
You will not be handed a design direction first. Every recommendation is earned through what your audience tells us and shows us.
You’ll be in the work as the expert
You know your organisation better than anyone. You are involved from the first conversation, and your knowledge shapes every finding.
You’ll get findings you can use
You will get clear, ranked recommendations with the evidence behind each one, written for the people who will act on them.
You’ll move forward with confidence
You will know what to change, why it matters, and what to do first.
Our full list of Services
Consultancy
& Research
- Competitor research
- Customer journey mapping
- Digital/web strategy
- Usability testing
- User research
- User personas
UI/UX Design
- UI & UX design system
- Information architecture
- Wireframing & prototyping
- User flows & stories
- Conversion rate optimisation
- Accessibility
- Mobile first design
Brand & Design
- Creative direction
- Brand assets creation
- Brand identity system
- Tone of voice
- Brand purpose services
- Brand values
- Print design services
- Design retainers
- Video & motion graphics
- Corporate presentations
- Social asset creation